Refund policy
Last updated September 29, 2026
Pro ($14.99, one-time)
You can ask for a full refund for any reason within 3 days of your purchase. You don’t need to explain why, and it doesn’t matter how many deletions you’ve already made.
If X breaks it
Untweet works with X’s website, which X can change at any time. If a change on X stops Untweet from working and we can’t get it working again within 14 days of you telling us, you can have a full refund — even if your original 3 days have passed.
How to ask for one
Email support@untweet.app from the address you used at checkout, or include your order number. That’s all we need.
What happens next
- We process refunds within 5 business days of your email.
- The money goes back to the payment method you used. Depending on your bank, it can take another 5–10 business days to show up.
- Pro is switched off on your extension, and you’re back on the free plan (200 deletions a month). Nothing else changes — your exports and settings stay where they are.
What a refund can’t do
A refund returns your money, not your posts. X doesn’t let anyone restore deleted posts, which is why Untweet asks you to export a copy before deleting anything.
The free plan
The free plan costs nothing, so there’s nothing to refund.
Chargebacks
Please email us before disputing a charge with your bank. We’ll refund you faster than a chargeback will, and it saves everyone the paperwork.
Your legal rights
Nothing in this policy limits any rights you have under the consumer laws where you live. If those laws give you more than this policy does, they apply.
Changes
If we change this policy, the date at the top changes too. A change never applies to a purchase made before it.